My opinion of the people that I have dealt with at Verve is very skilled, trained, and professional. The words that I choose to describe your customer service are warmth, dignity, sincere, resolute and first-class.
Verve Networks has exceeded all our expectations, thus allowing us to concentrate on our business instead of computer problems.
Before we signed our contract, you challenged us to "test" your technicians, which we did. The response time and knowledge they possessed was very impressive. Now that we have a service contract, we find that things are even better.
We are so impressed and feel so well taken care of! Your exquisite level of service spoils us.
Many of our staff have made a point to tell me how pleased they were not just with the resolution of their problem but also with the professionalism and follow thru of the Verve staff.
Before we contracted with Verve Networks, our server was down once or twice a day. Within two weeks, they had our systems up and running smoothly - we haven’t had a problem since!
We have worked with many support tech’s and they have all been helpful, courteous, and swift to resolve our issues. I hate to point out just one or two, as not to alienate, but there are a few stand outs. The first was Matt Fraily when he came on site to conduct a survey. He was professional and sincere, succinct(didn’t feel like we wasted any time and was on point), and made us feel confident in his and Verve’s ability.
I received a call one weekend from Verve Networks telling me that they had detected that our email server was down. They had our server up and running before we even came in to work the following Monday.
Not only did Verve show strong technical skills, but they went above and beyond what was expected to ensure that our project was a success!
Before becoming a Verve client, we had constant problems with our main line of business application – Act! – becoming slow and unresponsive. Verve was able to diagnose the problem and get our business back on track very quickly.
Verve helped us deploy a new server. The entire process, from needs assessment to implementation went incredibly smooth.